Organization: University of Utah. 00428 - UIT -Network & Comm. Srvs'
Located in Research Park just to the south of main campus.
Hours:15-19 per week @ $10.00 per hour (flexible between 8am and 6 pm, Mon-Fri)
Duties: The incumbent is the first point of contact for callers (student, faculty, staff)
seeking support for computer, phone, and data communications issues. Diagnoses
the issues to determine root cause; dispatches calls to solution providers or
escalates to advanced staff; tracks and documents problems and solutions; and
maintains customer contact from initial call through to satisfactory closure. This
position will report directly into the UIT Help Desk Manager. This position will
handle University campus issues exclusively
Provides computer support over the telephone by troubleshooting problems
students, faculty, and staff may be experiencing with network accounts, phones,
and systems.
Skills: One-year of experience with telephone customer service (e.g. information
services, help desk, customer support); basic computer skills with Windows,
Internet browsers, word-processing, data entry, and email knowledge required.
Basic understanding of data communications and networking concepts (LAN and
remote access), superior telephone skills, an interest and initiative in learning new
technologies required. Successfrrl candidate must have a positive attitude and
focus on solving customer issues.
Contact: To apply go to www.hr.utah.edu and click on the Job List link to search for the job listing.
Or stop by the HR office in Research Park at 420 Wakara W"y, Suite 105.
All interns are expected to maintain a high-quality work ethic as they would with any other employer.
