Organization: University of Utah UIT - Network & Comm. Srvs. Located in Research Park just to the south of main campus.
Hours: 15-19 p/week. Work schedules will be flexible to accommodate class schedules. Hours will be between 8:00 a.m. and 5:00 p.m., Monday-Friday.
Duties:
The incumbent is the first point of contact for callers (student, faculty, staff) seeking support for computer, phone, and data communications issues. Diagnoses the issues to determine root cause; dispatches calls to solution providers or escalates to advanced staff; tracks and documents problems and solutions; and maintains customer contact from initial call through to satisfactory closure. This position will report directly into the UIT Help Desk Manager. This position will handle University campus issues exclusively.
Provides computer support over the telephone by troubleshooting problems students, faculty, and staff may be experiencing with network accounts, phones, and systems.
Qualifications:
One-year of experience with telephone customer service (e.g. information services, help desk, customer support); basic computer skills with Windows, Internet browsers, word-processing, data entry, and email knowledge required. Basic understanding of data communications and networking concepts (LAN and remote access), superior telephone skills, an interest and initiative in learning new technologies required. Successful candidate must have a positive attitude and focus on solving customer issues.
Contact: To apply go to www.hr.utah.edu and click on the Job List link to search for the job listing. Or stop by the HR office in Research Park at 420 Wakara Way, Suite 105.
All interns are expected to maintain a high-quality work ethic as they would with any other employer.
